26/04/2017. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The engineer said you should only have one line and said to get rid of the other. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. . The installation takes around three hours and the Openreach engineer will need access to your property. Civil's don't have to give the hrs travel time as you have to start at a yard. All in a day's work | 17 comments on LinkedIn The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. The strikes will take place on 29 July and 1 August. Thing is there is a lot of stuff under footways so you can't go mad. I could not recommend working for BT Openreach at all. You can view these money saving ideas by clickingHERE. Engineers from Openreach managed to cut our telephone line while they were working on our road. They will call you to confirm their arrival time and to find out about any access requirements. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Anyone else had this? BT argued that you still received a partial service. @richthestag. . The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The ISP said it can take up to 72 hours. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". All depends when your manager wants you I guess. Well send you a confirmation email with your appointment date and time slot. But heres a quick guide to the different installation terms we use, and the average timescales. If you aren't available, someone over 18 will need to be around. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Include an address and phone number. Technical support. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Thousands of members of Communication Workers Union will take action for 24 hours. bt openreach working up a pole today. What is a Fibre to the Premises (FTTP) Service Identifier? For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. My Background as a Phone Engineer in Southend. . I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 The cookie is used to store the user consent for the cookies in the category "Analytics". Compiled by Patrick Collinson. But you will have heard of BT, BT Broadband and BT Infinity . That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. At conservative gathering, Trump is still the favourite. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Those striking are largely Openreach engineers and call centre workers. Overtime is usually available so the minimum . Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. "These are the same workers who kept the country connected during the pandemic. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. It also insists that the line is properly fixed. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. This website uses cookies to improve your experience while you navigate through the website. These cookies will be stored in your browser only with your consent. If the work is not complex, theyll carry out all the external work required. Openreach will then be in touch to arrange when they can complete the work at your premises. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Try their website here. @bt_uk. . Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. ", http://www.speedtest.net/my-result/3167201384. 2023 BBC. sector, For global These cookies ensure basic functionalities and security features of the website, anonymously. Not really a good service from BT. However, you may visit "Cookie Settings" to provide a controlled consent. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Ask questions and share tips with other people 24 hours a day. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. A specific time cannot be given and access must be available for the entire slot. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . We also use third-party cookies that help us analyze and understand how you use this website. Find out more about the BT Business app and how to download it. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. 30-03-2021 We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. An engineer visit is requested, and no fault is found. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. I know this because I have 26 years of experience tracing all kinds of faults. Starting salary is poor, but you'll reach the higher rate after 3 years. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Orders and upgrades. You can view these money saving ideas by clicking HERE. Some modules are disabled because cookies are declined. Contact from abroad. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available And once you've got some experience under your belt, there should be opportunities for overtime. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". If the work is not complex, they'll carry out all the external work required. Youll be sent a new hub, so keep it somewhere handy. 15h06. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Members of the Communication Workers Union (CWU), including call centre. It could be Sky's Openreach account number, for the details that ISPs have given them. The fault isnt due to fair wear and tear. Well, by fiddling around on the Internet you have found me! She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. 2. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. What tips or advice would you give to others applying to BT? Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Job Responsibilities: Undertake poling when required Work on Micky37 They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Announcements, Guides & Community Updates. Working from home no service passing the buck. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. The Communication Workers Union (CWU),. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Their service has stopped working and it is not fully fixed after two full working days. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. BT Openreach was established in 2006 . Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest If you need help email your.problems@observer.co.uk. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? If you arent available, someone over 18 will need to be around. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams.